Now what do you do with them?
“We learned a long time ago that when a customer asks for help, you find a way to help them,” Dave Allen said. Dave is a principal owner in Executive Press in Dallas.
Recently, Executive Press’ client, Atlas-Copco, requested help with their literature and product support materials distribution. While Executive Press’ primary business is printing and mailing, collateral distribution is only a few steps removed from the kinds of fulfillment they were already doing for other clients.
“My partner, Jennifer Beaty, went on a visit to A-C’s Denver operation,” Dave related to us. “When she arrived she thought she would be touring the facility and meeting some new people. However, before she left they asked for help in the distribution of their manuals, brochures and posters, We were more than happy to lend a hand.”
What Dave and his team did was create a system that can be applied to other customers’ needs as well. All of the collateral is stacked on simply-built shelves in an empty portion of Executive Press’ warehouse. All of the 400-plus shelf spaces are labeled with a bar code. That bar code corresponds to a line in an inventory program.
“With a basic storage and distribution system,” Dave said,” we distribute over 400 pieces of printed material to nearly 300 distributors and end-users of A-C’s products. Our bar-code-based system helps us reach out to these clients on average 6 or 7 times each day.”
The distribution system has done a number of things. First, it took the load off of a valued client. Secondly, it is a low-cost alternative, since the client pays for the shipping and gets one bill for all distributions at the end of each month. And, lastly, it allowed Dave and Executive Press to regain use of unused warehouse space and cement an important relationship.
“We’re very grateful to Atlas-Copco for asking us to help them with this business issue,” Dave said. “We’re happy to help.”
You can find Dave and the other members of the Executive Press team by calling 214-217-7000 or by visiting their website.
No comments:
Post a Comment